The shared inbox

This is an example of a typical job. Yours will have its own detail.

By hand

The shared inbox, by hand: everyone can see it, so nobody's sure who's dealing with what. Someone reads each message, works out who it's for and forwards it, and the ones that don't fit anywhere sit there.

With Logitomic

With Logitomic, each message is sorted as it arrives and goes to the right person. Anything unclear is set aside for someone on your team to look at.

The steps

  1. Message arrives
  2. Sorted by what it's about
  3. Acknowledged, where you've agreed it should be
  4. Sent to the right person
  5. Anything unclear goes to your team

Where your team stays in

Your team answers the messages and decides anything the sorting can't.

What we'd need from you

  • A sample of what arrives in the inbox.
  • Who deals with what now.
  • Anything that should always go to a person.

Questions about this job

Will it reply to people on its own?

Only where you've agreed it should, such as an acknowledgement. Every real answer comes from your team.

What if it sorts a message wrongly?

The person who gets it passes it on, and we adjust the sorting so it goes to the right place next time.

Does this use AI?

Sorting messages by what they're about is often a step where AI does better than a fixed rule. If yours uses it, we'll tell you which part.

All examples

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Tell us about a job

Tell us what's taking up your team's time. We'll talk it through and see whether we can help.